Volume-XI, Issue-I, January 2025 |
| Exploring the Role of Data Analytics Trough Digital Platforms and IT in Promoting Transparency and Accountability in Civil Service Delivery: Lessons from Bangladesh Rokhshana Parveen, MBA in Business Analytics, Wilmington University, New Castle, DE. USA |
Received: 20.12.2024 | Accepted: 15.01.2025 | Published Online: 31.01.2025 | Page No: 127-146 | ||||
DOI: 10.29032/ijhsss.vol.11.issue.01W.015 | |||||||
ABSTRACT | ||
This study investigates the relationship between digital platforms of data analytics & IT and the reduction of corrupt practices in the context of governance in Bangladesh. Employing a quantitative methodology with Structural Equation Modeling (SEM) using Smart PLS 4, the research explores the factors influencing the effectiveness of e-government initiatives in promoting transparency and accountability. Drawing on a multidisciplinary approach and synthesising insights from existing literature (Sarker et al., 2019; Momen & Ferdous, 2023), the study examines the impact of digital platforms, citizen engagement, design features, and governance structures on the reduction of corrupt practices in Bangladesh. The findings reveal significant associations between digital platforms and the reduction of corrupt practices, indicating that the types of digital platforms employed, the level of citizen engagement facilitated, the design features of digital platforms, and the underlying governance structures play crucial roles in shaping governance outcomes. Through an analysis of structural relationships, the study identifies key drivers and barriers to the effectiveness of e-government initiatives in combating corruption, offering insights into the complex dynamics of digital governance in Bangladesh. Based on the findings, the study provides recommendations for policymakers, practitioners, and researchers aimed at enhancing the impact of e-government initiatives on governance outcomes. By addressing the identified challenges and leveraging the opportunities presented by digital technologies, stakeholders can work towards fostering a culture of transparency, accountability, and citizen participation in governance processes. Overall, this research contributes to the growing body of literature on e-government and governance in developing countries, offering valuable insights for advancing the agenda of good governance and inclusive development in Bangladesh and beyond. Keywords: e-government, digital platforms, governance, Data Analytics, Bangladesh, citizen engagement, structural equation modeling, Smart PLS 4, transparency, accountability. |